Shipping policy

Shipping within Singapore

We offer shipping based on order volume and weight, with the following options:

Standard Delivery: Estimated 5–8 business days
Express Delivery: Estimated 1–2 business days

Shipping fees are calculated at checkout based on the size and weight of your order.

Order Processing

Orders are processed within a reasonable timeframe after payment confirmation.

Processing times may vary depending on:

Order volume
Product availability
Operational requirements

Multiple Shipments

Orders may be fulfilled in multiple packages depending on product availability and logistics.

Customers will be notified where applicable.

Delivery Timeframes

All delivery timelines provided are estimates only and are not guaranteed.

We are not liable for delays caused by:

Courier services
Customs clearance (for international orders)
External factors beyond our control

Risk & Responsibility

Once an order has been shipped:

Risk of loss transfers to the customer
We are not responsible for:
- Lost parcels
- Delayed deliveries
- Courier-related issues

We may assist on a case-by-case basis, but this does not constitute liability.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

We are not liable for:

Failed deliveries due to incorrect or incomplete addresses
Additional shipping charges incurred for re-delivery

International Shipping (Malaysia & Thailand)

We ship to Malaysia and Thailand. Shipping is charged at checkout by parcel weight. For bulky items such as bats, helmets, pads and kit bags, this is based on packaged size:

Up to 2 kg: S$0.99
2–5 kg: S$19.99
Over 5 kg: S$29.99

Prices are shown in your local currency at checkout. Standard international delivery takes an estimated 7–10 business days and may vary with customs clearance.

Import duties and taxes are handled by our shipping partner, so there is nothing further to pay on delivery.

Orders delivered to Malaysia and Thailand are final sale: no returns, exchanges or refunds. See our Refund Policy for details.